Shipping Info

Yes, all of our trolls are handmade and take time to create, but we work very hard to have a large selection on hand. This way we will be able to send them out quickly or have them here for when you come to visit.

***PLEASE NOTE: We will be open on a limited basis throughout March so we can get all of the new trolls and many design changes ready for April. The studio will be open as usual, except for 3/11 to 3/19 when we will be closed for a late winter break. The shipping department will be closed from 3/3 to 3/26. So any order placed after March 2nd will be shipped out the week of March 27th.



If you are providing a home for a group of trolls... we do offer a DISCOUNT! An order with a subtotal over $100.00 (excluding shipping) will receive a 10% COLLECTORS DISCOUNT. Note: this special discount won't show up when order is placed, but will be deducted when order is processed. This discount is not available on 30" and 60" trolls.



SHIPPING:

Shipping Rates are PER ENTIRE ORDER not per item, so basically if ordering more than one item, the other items ship for free. For most of the year, orders placed on a weekday (M-F) are shipped within 24 hours.

*** Due to recent increases in shipping costs, especially for long distance residential destinations, we have had to adjust our shipping options.



SHIPPING COSTS and METHODS:



FLAT RATE - Best Way:

Usually USPS Priority Mail but we also could use UPS Ground for larger packages and some business addresses.

$8.75 to most destinations East of Rocky Mtns.

$11.75 to most destinations near to or West of Rocky Mtns.(excluding AK & HI)These states are: ND,SD,TX,CO,WY,MT,ID,UT,NM,AZ,NV,CA,OR,& WA.

If this option is selected, the correct rate will display based on package destination.



UPS GROUND: You request to only ship via this method. They charge us by package dimension which is more costly to most destinations.

We don't use the less costly UPS Smart Ship because packages can be hard to track, often delayed in delivery, and sometimes these packages are actually delivered by the Post Office.

$13.75 to most destinations East of Rocky Mtns.

$16.75 to most destinations near to or West of Rocky Mtns.(excluding AK & HI) These states are: ND,SD,TX,CO,WY,MT,ID,UT,NM,AZ,NV,CA,OR,& WA.

If this option is selected the correct rate will display based on package destination.



ALASKA AND HAWAII ONLY: due to the much higher shipping rates to these two states, the actual shipping cost will be applied for packages going to these destinations. Please contact us for estimates using the available shipping options.



UPGRADED AIR SHIPMENTS: Because of vast differences in size and shipping weight of the trolls, orders needing upgraded shipping (such as, UPS Next Day Air, and 2nd Day Air) are possible only by contacting us direct by phone or email. 1-800-951-2537 M-F 10-5 EST



Priority Mail has a 2-4 day estimated US delivery time and will be delivered 6 days of the week. They also deliver to P.O. Boxes and APO addresses, and now provide a decent package tracking system.

USPS PRIORITY MAIL TRANSIT TIMES: You can figure your Priority Mail shipping times by visiting this site (use 37722 as SHIP FROM zip).Transit Times



UPS Ground has a tracking number to make it easier to locate along route, but does not deliver to P.O. Boxes, many APO addresses, or on Saturdays without extra charges.

UPS TRANSIT TIMES: You can figure your UPS GROUND shipping times by visiting this site (use 37722 as SHIP FROM zip).Transit Times



Orders placed during holiday weekends (such as Thanksgiving), or between holidays (such as between Christmas and New Years), will be shipped out as early as possible the following week.



RETURNS:

* Has your troll or other item arrived damaged? Even with over 40 years of experience in packing and shipping our products, they still can arrive damaged due to an unusually rough treatment of the package (often showing no damage to the box itself). We don't want you to have a damaged troll so please contact us so we can decide the best way to remedy. If it is just a case of one or two parts that have come loose (like a nose) AND you don't have time to wait for a replacement, you can re-attach using hot glue or other adhesive. But, please contact us anyway.

* in the event that the Troll or other item you received isn’t what you’d hoped for, you may return it for a refund, credit or exchange within 7 days of delivery. Please contact 5 Arts Studio via phone or email, and have as a reference the purchase date, invoice/packing slip number. Please note that shipping and handling costs are not refundable.





INTERNATIONAL:

Shipments to Canada, Denmark, Sweden, Norway, Germany, Japan, and UK:

* additional shipping charges apply to orders shipped to these countries. Please email us prior to ordering to get an estimate of ship options and costs. We ship via US Postal Service and charge you the actual shipping costs as determined by the Post Office. Once you place your order you will be emailed with shipping costs before sending package. Choose "Shipping outside US" option as shipment method when filling out order and we will add the shipping charges when order is processed (the shipping cost will not show on invoice). For general ordering info please click on the General Info button on left

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